FREIGHT WISE
AUSTRALIA
Privacy Policy
Introduction
Freight Wise Australia (ABN 91 728 683 475) is committed to protecting the privacy of personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles. This policy explains how personal information is collected, used, disclosed and managed when individuals interact with our website or engage our services.
Types of information we collect
We collect the following types of personal information when it is necessary for our business activities:
• Name and contact details
• Email address and telephone number
• Business and freight information
• Pickup and delivery addresses
• Customs or identification documents where required
• Invoicing and billing details
• Any information provided through enquiries or service requests
We collect this information through our website forms, direct communication, email contact and standard business processes.
How we use personal information
We use personal information for the purposes of providing and improving our services. This includes:
• Responding to enquiries
• Coordinating freight services and communicating with carriers
• Preparing documentation for import and export
• Managing logistics support
• Creating and maintaining client records
• Issuing invoices and managing administrative functions
• Meeting legal and regulatory requirements
We do not use personal information for unrelated purposes without consent unless required by law.
Disclosure of information
We may disclose personal information to trusted third parties when it is necessary for the delivery of our services. These may include:
• Freight carriers
• Customs brokers
• Third party logistics partners
• Legal or regulatory authorities where required by law
All third parties are expected to handle personal information in accordance with relevant privacy obligations.
We do not sell or rent personal information to external parties.
Website analytics and cookies
Our website uses Wix Analytics to help us understand how visitors engage with the site. Wix may collect non identifiable information such as browser type, device information and general site usage. Cookies may also be used to support website functionality.
No payment information is collected through our website.
Storage and security of information
Personal information is stored securely on systems operated by Freight Wise Australia and our service providers. This includes secure servers operated by Wix, which may be located in global regions including the United States, Europe and Israel.
We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.
Access and correction
Individuals may request access to the personal information we hold about them. We will provide access unless a legal exception applies. Requests for correction of inaccurate or incomplete information are welcomed.
To make an access or correction request, please contact us using the details below.
Retention of information
We retain personal information for as long as it is required for business or legal purposes. When information is no longer needed, it is destroyed or de identified in a secure manner.
Contact us
For questions about this privacy policy or to make a request relating to personal information, please contact:
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The updated version will be published on our website.